Effect of positive psychological capital on service quality management in higher education
Year of publication: |
2022
|
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Authors: | Soliman, Amal Farouk ; Badran, Mohga AbdElRahman |
Published in: |
International journal of services and operations management : IJSOM. - Genève : Inderscience Enterprises, ISSN 1744-2389, ZDB-ID 2205101-6. - Vol. 43.2022, 2, p. 169-187
|
Subject: | efficacy | hope | optimism | positive psychological capital | resilience | service quality management in education | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Persönlichkeitspsychologie | Personality psychology | Hochschule | Higher education institution |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | 10.1504/IJSOM.2020.10033999 [DOI] 10.1504/IJSOM.2022.126811 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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