Effects of an emotional intelligence training program on service quality of bank branches
Year of publication: |
2011
|
---|---|
Authors: | Beigi, Mina ; Shirmohammadi, Melika |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 21.2011, 5, p. 552-567
|
Subject: | Bank | Betriebliches Bildungsmanagement | Employer-provided training | Intelligenz | Intelligence | Dienstleistungsqualität | Service quality | Iran |
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