Effects of complaint management on loyalty versus probability of ending relationship
Leticia Suárez-Álvarez, Ana Maria Díaz-Martín and Rodolfo Vázquez-Casielles
| Year of publication: |
2010
|
|---|---|
| Authors: | Suárez-Álvarez, Leticia ; Díaz-Martín, Ana Maria ; Vázquez Casielles, Rodolfo |
| Published in: |
Advances in tourism destination marketing. - London [u.a.] : Routledge, ISBN 0-415-49238-6. - 2010, p. 244-254
|
| Subject: | Beschwerdemanagement | Complaint management | Tourismuswirtschaft | Tourism industry | Beziehungsmarketing | Relationship marketing | Spanien | Spain |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003997867