Effects of customer loyalty on customer entitlement and voiced complaints
Year of publication: |
September-October 2017
|
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Authors: | Li, Xiaofei ; Ma, Baolong ; Zhou, Chen |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 37.2017, 13/14, p. 858-874
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Subject: | Customer loyalty | customer entitlement | voiced complaints | loyalty programs | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Notes: | Zusammenfassung in chinesischer Sprache |
Other identifiers: | 10.1080/02642069.2017.1360290 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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