Effects of employee engagement on customer responses : examining the mediating role of customer engagement
Year of publication: |
2022
|
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Authors: | Rabbanee, Fazlul K. ; Ramaseshan, B. ; Vyravene, Revadee |
Published in: |
Australian journal of management. - London : Sage, ISSN 1327-2020, ZDB-ID 2011797-8. - Vol. 47.2022, 3, p. 539-557
|
Subject: | Customer engagement | employee engagement | employee length of service | repeat purchase | Beziehungsmarketing | Relationship marketing | Leistungsmotivation | Work motivation | Kundenintegration | Customer integration | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction |
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