Effects of employees' positive affective displays on customer loyalty intentions : an emotions-as-social-information perspective
Ze Wang, Surendra N. Singh, Yexin Jessica Li, Sanjay Mishra, Maureen Ambrose, Monica Biernat
| Year of publication: |
February 2017
|
|---|---|
| Authors: | Wang, Ze ; Singh, Surendra N. ; Li, Yexin Jessica ; Mishra, Sanjay ; Ambrose, Maureen ; Biernat, Monica |
| Published in: |
Academy of Management journal : AMJ. - Valhalla, NY : Academy of Management, ISSN 0001-4273, ZDB-ID 221859-8. - Vol. 60.2017, 1, p. 109-129
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| Subject: | Kundenbindung | Customer retention | Kundenservice | Customer service | Emotion | Soziale Beziehungen | Social relations | USA | United States |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.5465/amj.2014.0367 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011670969