Effects of ISO 9000 on customer satisfaction
S. Bruce Han; Shaw K. Chen
Year of publication: |
2007
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Authors: | Han, S. Bruce ; Chen, Shaw K. |
Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 21933765. - Vol. 2.2007, 2, p. 208-220
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