Effects of perceived cost, service quality, and customer satisfaction on health insurance service continuance
Year of publication: |
December 2017
|
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Authors: | Abu-Salim, Taghreed ; Onyia, Okey Peter ; Harrison, Tina ; Lindsay, Valerie |
Published in: |
Journal of financial services marketing : JFSM. - Basingstoke, Hampshire : Palgrave Macmillan, ISSN 1363-0539, ZDB-ID 1443521-4. - Vol. 22.2017, 4, p. 173-186
|
Subject: | Service cost | Customer expectations | Service quality | Customer satisfaction | Behavioral intention | Health insurance | Dienstleistungsqualität | Kundenzufriedenheit | Krankenversicherung | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing |
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