Efficiency and effectiveness of service business : evidence from international tourist hotels in Taiwan
Year of publication: |
2009
|
---|---|
Authors: | Yu, Ming-miin ; Lee, Bruce C. Y. |
Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 30.2009, 4, p. 571-580
|
Subject: | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Data-Envelopment-Analyse | Data envelopment analysis | Taiwan |
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