Efficiency through self-appraisal
| Year of publication: |
1993
|
|---|---|
| Authors: | Cook, S. ; Macaulay, S. |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - 1993, p. 47-52
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