Efficient service production : service factories in banking
Year of publication: |
2013
|
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Authors: | Tinnilä, Markku |
Published in: |
Business process management journal. - Bingley : Emerald Group Publishing Limited, ISSN 1463-7154, ZDB-ID 1379961-7. - Vol. 19.2013, 4, p. 648-661
|
Subject: | Bankgeschäft | Banking services | Privatkundengeschäft | Personal banking | Prozessmanagement | Business process management | Strategisches Management | Strategic management |
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