EFQM Excellence Model for Educational Institutions - EFQM 2013

The EFQM Excellence Model forEducational Institutions -- Reading and assessment instructions -- Contents -- Foreword -- Introduction -- The objectives of this book -- What does self-assessment mean for an organisation? -- What can you gain? -- Fundamental Concepts of Excellence - 2013 -- Assessment instructions -- You can learn from those who have better or even just different ways of working -- Assessment Criterion and Criterion parts -- 1.Leadership -- 2.Strategy -- 3.People -- 4.Partnerships and Resources -- 5.Processes, Product and Services -- 6.Student and Other Customer Res -- 7.People Results -- 8.Society Results -- 9.Key Results -- EFQM Scoring Summary Sheet -- About the Authors -- References -- Development training -- ChangeManager Pro Products.