Extent: | Online-Ressource (117 p) |
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Series: | |
Type of publication: | Book / Working Paper |
Language: | English |
Notes: | Description based upon print version of record ""The EFQM ExcellenceModel for Health CareOrganisations""; ""Reading and assessment instructions""; ""Contents""; ""Introduction""; ""Many thanks""; ""Purpose of the book""; ""What does self-assessment mean for an organisation?""; ""What can you gain?""; ""Fundamental Concepts of Excellence - 2013""; ""Assessment instructions""; ""You can learn from those who have better or just different ways of working""; ""Model Criteria and Sub-criteria""; ""1.Leadership""; ""2.Strategy""; ""3.People""; ""4.Partnerships and Resources""; ""5.Processes, products and services"" ""6.Patient, Citizen andOther Customer Results""""7.P eople Results""; ""8.Society Results""; ""9.Key Results""; ""EFQM Scoring Summary Sheet""; ""About the Authors""; ""Development training""; ""Improvement Guides"" |
ISBN: | 978-952-228-643-7 ; 978-952-228-639-0 ; 978-952-228-643-7 |
Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012681484