EFQM model self-assessment using a questionnaire approach in university administrative services
| Year of publication: |
2007
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|---|---|
| Authors: | Tarí, Juan José ; Juana-Espinosa, Susana de |
| Published in: |
The TQM magazine : the international bi-monthly for total quality management. - Bradford : Emerald, ISSN 0954-478X, ZDB-ID 10941800. - Vol. 19.2007, 6, p. 604-616
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