Elusive challenges of e‐change management in developing countries

This paper identifies key hurdles to implementing e‐commerce and information technology in developing countries with special focus on three crucial vectors of an organization – people, process, and technology. Since it is imperative to switch to an e‐commerce model from the traditional business one, this paper examines essential ingredients of re‐engineering and uncovers various hidden impediments prevailing in a typical organisation of developing countries. Extensive online research with comparative analysis, a venture to launch an “e‐commerce enterprise management programme” in Bangladesh, an attempt to start e‐commerce from the home country, consultancy and probing the latest e‐commerce books, magazines, the international network of membership organisations and 25 years of living and working experience in developing countries have made this critical expedition possible. The research finds that human condition, political aspects and environmental issues are serious factors for any meaningful development. While re‐engineering demands cohesive and holistic management of the vital three vectors and their alignment with corporate strategy, organisations of developing countries are miserably lagging behind for such radical transition. The endangered future of nearly 5 billion people sends a strong red signal of the turbulent future of the global economy and even more!