Embracing empathy : a universal approach to person-centred, empathic healthcare encounters

chapter Introduction -- chapter Module 1: What you bring to the encounter -- chapter Module 2: Connecting -- chapter Module 3: Assessing -- chapter Module 4: Responding -- chapter Module 5: Empowering -- chapter Module 6: Putting it all together -- chapter Module 7: The CARE Approach with colleagues and in teams -- chapter Module 8: Facilitating the CARE Approach -- chapter Appendix 1: The CARE Measure -- chapter Appendix 2: Person- centredness -- chapter Appendix 3: Background to fi lm scenarios -- chapter Background to the CARE Approach -- chapter Appendix 5: Transcripts of audio recordings from exercises -- chapter Appendix 6: Additional bibliography -- chapter Frequently asked questions -- chapter Further reading -- chapter Module 1: What you bring to the encounter -- chapter Module 2: Connecting -- chapter Module 3: Assessing -- chapter Module 4: Responding -- chapter Module 5: Empowering -- chapter Module 6: Putting it all together -- chapter Module 7: The CARE Approach with colleagues and in teams.