Emotion cycles in services : emotional contagion and emotional labor effects
Year of publication: |
2019
|
---|---|
Authors: | Liu, Xiao-Yu ; Chi, Nai-Wen ; Gremler, Dwayne D. |
Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 22.2019, 3, p. 285-300
|
Subject: | emotional contagion | emotional labor | emotion cycle | service encounter | customer satisfaction | Emotion | Kundenzufriedenheit | Customer satisfaction | Mobilkommunikation | Mobile communications | Kundenservice | Customer service | Arbeitspsychologie | Organizational psychology |
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