Emotion display rules at work in the global service economy: the special case of the customer
| Year of publication: |
2010
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|---|---|
| Authors: | Grandey, Alicia ; Rafaeli, Anat ; Ravid, Shy ; Wirtz, Jochen ; Steiner, Dirk D. |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 24917679. - Vol. 21.2010, 3 (1.1.), p. 388-413
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