Emotion regulation strategies among customer service employees : a motivational approach
Michel Cossette and Ursula Hess
| Year of publication: |
2012
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|---|---|
| Authors: | Cossette, Michel ; Hess, Ursula |
| Published in: |
Experiencing and managing emotions in the workplace : [contributions to the 2010 International Conference on Emotion and Organizational Life held in Montreal, Canada]/ ed. by Neal M. Ashkanasy .... - Bingley [u.a.] : Emerald, ISBN 978-1-78052-676-8. - 2012, p. 329-352
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| Subject: | Verhalten in Organisationen | Organizational behaviour | Emotion | Motivation |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010221454