Emotional communication by service robots : a research agenda
Year of publication: |
2022
|
---|---|
Authors: | Becker, Marc ; Efendić, Emir ; Odekerken-Schröder, Gaby |
Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 33.2022, 4/5, p. 675-687
|
Subject: | Emotional communication | Emotions | Experiential communication | Research agenda | Service robots | Social robots | Emotion | Roboter | Robot | Kommunikation | Communication | Konsumentenverhalten | Consumer behaviour |
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