Emotional competence at work
Purpose: The study investigated emotional competence at work and elaborated emotional competence in relation to sociocultural aspects of emotions at work. Design/methodology/approach: Emotional competence at work was explored via interviews, surveys and observations. The study was conducted over one year, during which an emotion-training intervention was conducted within a medium-sized company, operating in the healthcare sector. Findings: The study shed light on emotional competence at work, identifying three domains: individual emotional competence, emotional competence within interactions and emotional competence embedded in workplace practices. Research limitations/implications: This study was conducted in one organization. Practical implications: Organizational developers are recommended to implement activities such as training interventions in order to build emotional competence; this applies not only at the individual level but also to achieve interaction among members of the organization within collective workplace practices. Originality/value: Previous studies on emotional competence have been limited to the individual level. The sociocultural approach to emotional competence adopted in this study recognizes – in addition to the individual and interactional level of emotional competence – emotional competence at work as related to practices at work.
Year of publication: |
2020
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Authors: | Ikävalko, Heini ; Hökkä, Päivi ; Paloniemi, Susanna ; Vähäsantanen, Katja |
Published in: |
Journal of Organizational Change Management. - Emerald, ISSN 0953-4814, ZDB-ID 2020442-5. - Vol. 33.2020, 7 (28.08.), p. 1485-1498
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Publisher: |
Emerald |
Saved in:
Online Resource
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