Emotional Dissonance and Customer Service: An Exploratory Study
| Year of publication: |
2008
|
|---|---|
| Authors: | Julian, Craig |
| Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 20507926. - Vol. 29.2008, 3, p. 1-23
|