Emotional dissonance in call centre work
Year of publication: |
2010
|
---|---|
Authors: | Wegge, Jürgen ; Van Dick, Rolf ; von Bernstorff, Christiane |
Published in: |
Journal of Managerial Psychology. - Emerald Group Publishing Limited, ISSN 1758-7778, ZDB-ID 2020283-0. - Vol. 25.2010, 6, p. 596-619
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Emotional dissonance | Call centres | Motivation (psychology) | Personal health |
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