Emotional labor among police officers : a diary study relating strain, emotional labor, and service performance
Year of publication: |
2017
|
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Authors: | Gelderen, Benjamin R. van ; Konijn, Elly ; Bakker, Arnold B. |
Published in: |
The international journal of human resource management. - London : Routledge, ISSN 0958-5192, ZDB-ID 1044134-7. - Vol. 28.2017, 6, p. 852-879
|
Subject: | Deep acting | emotional labor | performance | police officers | strain | surface acting | Arbeitspsychologie | Organizational psychology | Polizei | Police | Emotion | Stress | Work stress | Dienstleistungsqualität | Service quality |
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