Emotional labour and its consequences : the moderating effect of emotional intelligence
Year of publication: |
2013
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Authors: | Prentice, Catherine |
Published in: |
Individual sources, dynamics, and expressions of emotion : [contributions to the 2012 International Conference on Emotion and Organizational Life held in Helsinki, Finland]. - Bingley [u.a.] : Emerald, ISBN 978-1-78190-888-4. - 2013, p. 187-201
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Subject: | Emotional labour | Personalmanagement | Human Resource Management | Burnout | Intelligenz | Intelligence |
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