Emotional management in a mass customised call centre: examining skill and knowledgeability in interactive service work
Year of publication: |
2010
|
---|---|
Authors: | Jenkins, Sarah ; Delbridge, Rick ; Roberts, Ashley |
Published in: |
Work, Employment & Society. - British Sociological Association. - Vol. 24.2010, 3, p. 546-564
|
Publisher: |
British Sociological Association |
Subject: | call centres | emotional management | interactive service work | knowledgeability | skill |
-
‘Full of sound and fury, signifying nothing’
Lloyd, Caroline, (2009)
-
The foundations of innovation in modern societies: the displacement of concepts and knowledgeability
Adolf, Marian, (2013)
-
Rouleau, Linda, (2022)
- More ...
-
Jenkins, Sarah, (2010)
-
Jenkins, Sarah, (2014)
-
Neo-normative control and value discretion in interactive service work : a case study
Jenkins, Sarah, (2017)
- More ...