Emotional responses to service complaint experiences : the role of perceived justice
Klaus Schoefer and Cristine Ennew
| Year of publication: |
2002 ; [Elektronischne Ressource]
|
|---|---|
| Other Persons: | Schoefer, Klaus (contributor) ; Ennew, Christine T. (contributor) |
| Institutions: | Christel DeHaan Tourism and Travel Research Institute <Nottingham> (contributor) |
| Publisher: |
Nottingham : Christel DeHaan Tourism and Travel Research Institute |
| Subject: | Tourismusforschung | Tourism research |
| Extent: | Online-Ressource, [15] p., text ill |
|---|---|
| Series: | Discussion paper series / Christel DeHaan Tourism and Travel Research Institute. - Nottingham, ISSN 1471-1427, ZDB-ID 2101986-1. - Vol. 2002,4 |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Arbeitspapier ; Working Paper ; Graue Literatur ; Non-commercial literature |
| Language: | English |
| Notes: | Systemvoraussetzungen: Acrobat reader |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001737463