Emotions and service in the digital age
edited by Charmine E.J. Härtel, Wilfred J. Zerbe, Neal M. Ashkanasy
| Year of publication: |
2020
|
|---|---|
| Other Persons: | Härtel, Charmine E. J. (ed.) ; Zerbe, Wilfred J. (ed.) ; Ashkanasy, Neal M. (ed.) |
| Publisher: |
Bingley, U.K. : Emerald Publishing Limited |
| Subject: | Electronic Commerce | E-commerce | Digitalisierung | Digitization | Emotion | Arbeitsgestaltung | Job design | Dienstleistungsmanagement | Service management | Beziehungsmarketing | Relationship marketing | Arbeitspsychologie | Organizational psychology | Emotionales Verhalten | Dienstleistungssektor |
| Extent: | 1 Online-Ressource (xxvi, 254 Sieten) |
|---|---|
| Series: | Research on emotion in organizations. - Bingley : Emerald, ZDB-ID 2405315-6. - Vol. volume 16 |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Aufsatzsammlung |
| Language: | English |
| Notes: | Includes index. - Includes bibliographical references. - Print version record |
| ISBN: | 978-1-83909-259-6 ; 978-1-83909-261-9 ; 978-1-83909-260-2 ; 978-1-83909-260-2 |
| Other identifiers: | 10.1108/s1746-9791202016 [DOI] |
| Classification: | Dienstleistungen: Allgemeines ; Wirtschaftssoziologie, Wirtschaftspsychologie ; Einkommen, Beschäftigung, Arbeitsmarkt |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012384843