Emotions and stability in telecom-customer relationships
Year of publication: |
2009
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Authors: | Roos, Inger ; Friman, Margareta ; Edvardsson, Bo |
Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 24917679. - Vol. 20.2009, 2, p. 192-208
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