Empirical investigation of antecedents of perceived recovery service quality : evidence from retail banking in United Arab Emirates
Year of publication: |
2019
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Authors: | Jham, Vimi |
Published in: |
International journal of financial services management : IJFSM. - Olney, Bucks. : Inderscience Enterprises, ISSN 1460-6712, ZDB-ID 2193369-8. - Vol. 9.2019, 4, p. 369-385
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Subject: | service recovery satisfaction | perceived service quality | perceived service recovery quality | structural equation modelling | United Arab Emirates | Dienstleistungsqualität | Service quality | Vereinigte Arabische Emirate | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Privatkundengeschäft | Personal banking | Strukturgleichungsmodell | Structural equation model | Bank |
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