An empirical study of information technology infrastructure capability and its impact on digitally enabled customer management processes in life insurance companies
R. V. S. Mani; Utpal Baul; R. P. Mohanty; T. M. Rajkumar
| Year of publication: |
2013
|
|---|---|
| Authors: | Mani, R. V. S. ; Baul, Utpal ; Mohanty, R. P. ; Rajkumar, T. M. |
| Published in: |
International journal of business information systems : IJBIS. - Olney, Bucks. : Inderscience Enterprises, ISSN 1746-0972, ZDB-ID 2193362-5. - Vol. 14.2013, 4, p. 461-479
|
| Subject: | infrastructure capabilities | customer management processes | life insurance | process-oriented approach | process performance | persistency | market share | recource-based view | Lebensversicherung | Life insurance | Prozessmanagement | Business process management | Risikomodell | Risk model | Beziehungsmarketing | Relationship marketing | Informationstechnik | Information technology |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010233915