An empirical study of key elements of total quality-based performance measurement systems: A case study approach in the service industry sector
Year of publication: |
2001
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Authors: | Sinclair, David ; Zairi, Mohamed |
Published in: |
Total quality management. - Abingdon, Oxfordshire : Carfax Publ., ISSN 0954-4127, ZDB-ID 10416997. - Vol. 12.2001, 4, p. 535
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