Employee behaviour and relationship quality: impact on customers
Year of publication: |
2008
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Authors: | Beatson, Amanda ; Lings, Ian ; Gudergan, Siegfried |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 28.2008, 2, p. 211-224
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