Employee behaviour and relationship quality: impact on customers
| Year of publication: |
2008
|
|---|---|
| Authors: | Beatson, Amanda ; Lings, Ian ; Gudergan, Siegfried |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 28.2008, 1-2, p. 211-224
|