Employee engagement and extra-role service behaviour in the retail banking industry : a moderated mediation model of job autonomy and job passion
Year of publication: |
2022
|
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Authors: | Gilal, Faheem Gul ; Ashraf, Zubaida ; Gilal, Rukhsana Gul ; Dakhan, Sarfraz Ahmed ; Gilal, Naeem Gul |
Published in: |
International journal of information systems and change management : IJISCM. - Olney, Bucks : Inderscience Enterprises, ISSN 1479-313X, ZDB-ID 2232952-3. - Vol. 13.2022, 1, p. 73-92
|
Subject: | employee engagement | extra-role service behaviour | ERSB | job passion | job autonomy | retail banking | Privatkundengeschäft | Personal banking | Arbeitsverhalten | Work behaviour | Arbeitszufriedenheit | Job satisfaction | Leistungsmotivation | Work motivation | Personalmanagement | Human Resource Management | Mitarbeiterbindung | Employee retention | Bankberufe | Bank employees |
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