Employee experience: the new employee value proposition
Purpose Knowing what employees expect in the never normal environment post-COVID-19 can help organizations understand talent needs and preferences – including how and where they want to work, as well as what they need to feel productive – and then initiate action on those expectations. So, this paper aims to delineate the factors that makes an employee experience (EX) that align, empower and accelerate business impact. Design/methodology/approach This viewpoint paper draws on extant literature review – academic journals and mainstream business magazines – and establish a case for EX as an emerging concept in employer–employee relationship. Findings EX is the function of work, workplace culture, empowering technologies, flexible human resource policies/practices and importantly inclusive leadership. Positive EX determines employee engagement, which is likely to create a “positivity spiral” of culture, engagement and importantly organisational bottom-line. Originality/value EX is the new value proposition. This paper delineates five critical elements of EX and establish the case for continuing the research on EX as a critical line of inquiry in the human resource management (HRM) research tradition.
Year of publication: |
2022
|
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Authors: | Panneerselvam, Sivapragasam ; Balaraman, Kavitha |
Published in: |
Strategic HR Review. - Emerald Publishing Limited, ISSN 1475-4398, ZDB-ID 2094427-5. - Vol. 21.2022, 6, p. 201-207
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Publisher: |
Emerald Publishing Limited |
Subject: | COVID-19 | Digital technologies | Employee experience | Employee engagement | Flexible HRM | Inclusive leadership | Meaningful work | Organisational culture |
Saved in:
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