Employee motivation to co-create value (EMCCV) : construction and validation of scale
Year of publication: |
2021
|
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Authors: | Muhammad Amin ; Shamim, Amjad ; Zulkipli Ghazali ; Khan, Imran |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 58.2021, p. 1-13
|
Subject: | Frontline employees | Motivation | Automotive service centers | Scale development | Value co-creation | Leistungsmotivation | Work motivation | Betriebliche Wertschöpfung | Value creation | Kundenintegration | Customer integration | Dienstleistungsqualität | Service quality | Kundenwert | Customer value | Kfz-Industrie | Automotive industry |
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