Employee satisfaction, customer satisfaction, and financial performance : an empirical examination
Year of publication: |
2009
|
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Authors: | Chi, Christina G. ; Gursoy, Dogan |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 28.2009, 2, p. 245-253
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Subject: | Arbeitszufriedenheit | Job satisfaction | Kundenzufriedenheit | Customer satisfaction | Unternehmenserfolg | Firm performance | Rentabilität | Profitability | Hotellerie | Hotel industry | Strukturgleichungsmodell | Structural equation model | USA | United States |
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