Can employee workplace mindfulness counteract the indirect effects of customer incivility on proactive service performance through work engagement? : a moderated mediation model
Jichul Jang, WooMi Jo and Jinok Susanna Kim
| Year of publication: |
2020
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| Authors: | Jang, Jichul ; Jo, WooMi ; Kim, Jinok Susanna |
| Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 29.2020, 7, p. 812-829
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| Subject: | casino employees | Customer incivility | proactive service performance | work engagement | workplace mindfulness | Leistungsmotivation | Work motivation | Arbeitsverhalten | Work behaviour | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Arbeitsleistung | Job performance | Beziehungsmarketing | Relationship marketing | Arbeitskräfte | Workforce |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2020.1725954 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012312153