Employees' perspective of organizational service quality orientation: Evidence from Islamic banking industry
Year of publication: |
2011
|
---|---|
Authors: | Bhatti, M. Ishaq ; Zafarullah, M. ; Awan, Hayat M. ; Bukhari, Khuram S. |
Published in: |
International Journal of Islamic and Middle Eastern Finance and Management. - Emerald Group Publishing. - Vol. 4.2011, November, 4, p. 280-294
|
Publisher: |
Emerald Group Publishing |
Subject: | Banks | Conventional banks with IBBs | Customer services quality | Employee training | Islam | Islamic banks | Organizational service orientation | Pakistan | Product knowledge |
-
Employees' perspective of organizational service quality orientation
Ishaq Bhatti, M., (2011)
-
Rehman, Asma Abdul, (2012)
-
Why do customers patronize Islamic banks? : a case study of Pakistan
Rehman, Asma Abdul, (2012)
- More ...
-
Bhatti, Muhammad Ishaq, (2011)
-
Bhatti, M. Ishaq, (2011)
-
Employees' perspective of organizational service quality orientation
Ishaq Bhatti, M., (2011)
- More ...