Empowerment, attribution and apologising as dimensions of service recovery: An experimental study
| Year of publication: |
1998
|
|---|---|
| Authors: | Boshoff, Christo ; Leong, Jason |
| Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 9.1998, 1, p. 24-47
|