Empowerment, stress and satisfaction: an exploratory study of a call centre
| Year of publication: |
2003
|
|---|---|
| Authors: | Holdsworth, Lynn ; Cartwright, Susan |
| Published in: |
Leadership & organization development journal. - Bradford : Emerald, ISSN 0143-7739, ZDB-ID 4461940. - Vol. 24.2003, 3, p. 131-140
|