End-User Training

Frontmatter -- Acknowledgement -- Contents -- Series Editor's Introduction / Gattiker, Urs E. -- Information for Potential Contributors -- Section 1: Case Studies -- Introduction / Gattiker, Urs E. / Shawyer, Hj. -- Chapter 1. Training and the Organizational Consequences of Technological Change: A Case Study of Computer-Aided Design and Drafting / Klein, Katherine J. / Hall, Rosalie J. / Laliberte, Michele -- Chapter 2. Training in the Use of Numerically Controlled and Computerized Numerically Controlled Systems in Industry / Hesketh, Beryl / Chandler, Paul -- Chapter 3. Educating End-Users to Make More Effective Use of Information Systems / Eriksson, Inger V. -- Section 2: Testing of Training Models -- Introduction / Gattiker, Urs E. / Shawyer, Hj. -- Chapter 4. Development and Evaluation of Five User Models of Human - Computer Interaction / Coovert, Michael D. -- Chapter 5. Individual Differences and Acquiring Computer Literacy: Are Women More Efficient Than Men? / Gattiker, Urs E. -- Chapter 6. Managerial Attitudes Toward Computerization: Control, Acceptance, and Employee Alienation / Carter, Nancy M. -- Section 3: Theory -- Introduction / Gattiker, Urs. E. / Shawyer, Hj. -- Chapter 7. A Dynamic Educational System for the Virtual Campus / Kinsner, Witold / Pear, Joseph J. -- Chapter 8. Understanding End-User Training as a Lever in Organizational Strategy and Chang / Gash, Debra C. / Kossek, Ellen Ernst -- Chapter 9. Organizational and Individual Differences in Learning Perspectives During the Technological Innovation Process / White, Margaret A. / Nelson, Debra L. -- Conclusion -- A Brief Summary of Volume 2 / Gattiker, Urs. E. -- Where Do We Go From Here? Directions for Future Research and Managers / Gattiker, Urs E. -- About the Contributors -- Author Index -- Subject Index -- Backmatter