Engaging customer care employees in internal collaborative crowdsourcing : Managing the inherent tensions and associated challenges
Year of publication: |
2019
|
---|---|
Authors: | Malhotra, Arvind ; Majchrzak, Ann ; Bonfield, William ; Myers, Steve |
Published in: |
Human Resource Management. - Wiley, ISSN 1099-050X, ZDB-ID 2004293-0. - Vol. 59.2019, 2 (23.01.), p. 121-134
|
Publisher: |
Wiley |
Saved in:
Online Resource
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