Enhancing customer civility in the peer-to-peer economy : empirical evidence from the hospitality sector
Year of publication: |
2020
|
---|---|
Authors: | Ma, Shuang ; Gu, Huimin ; Hampson, Daniel P. ; Wang, Yonggui |
Published in: |
Journal of business ethics : JBE. - Dordrecht : Springer, ISSN 1573-0697, ZDB-ID 1478688-6. - Vol. 167.2020, 1, p. 77-95
|
Subject: | Customer civility | Customer interaction experience | Economic incentive | P2P economy | Social exchange theory |
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