Enhancing customer services and core competencies : outsourcing in Icelandic service SMEs
Year of publication: |
2011
|
---|---|
Authors: | Edvardsson, Ingi Runar ; Oskarsson, Gudmundur Kristjan ; Vesteinsdottir, Sigrun |
Published in: |
International journal of entrepreneurship and small business. - Olney, Bucks : Inderscience, ISSN 1476-1297, ZDB-ID 2167952-6. - Vol. 14.2011, 3, p. 313-333
|
Subject: | Dienstleistungssektor | Service industry | Outsourcing | KMU | SME | Island | Iceland |
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