Enhancing employee innovation through customer engagement : the role of customer interactivity, employee affect, and motivations
Year of publication: |
2020
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Authors: | Xu, Feng Zeng ; Wang, Ying |
Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1557-7554, ZDB-ID 2202405-0. - Vol. 44.2020, 2, p. 351-376
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Subject: | customer interactivity | employee innovative behavior | positive affect | intrinsic motivation | extrinsic motivation | hospitality | Leistungsmotivation | Work motivation | Motivation | Emotion | Beziehungsmarketing | Relationship marketing | Kundenintegration | Customer integration | Innovation | Arbeitsverhalten | Work behaviour | Arbeitszufriedenheit | Job satisfaction | Innovationsmanagement | Innovation management | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Produktentwicklung | New product development | Leistungsanreiz | Performance incentive |
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