Enhancing knowledge-based service quality: a knowledge management perspective
Year of publication: |
2006
|
---|---|
Authors: | Su, Hwan-Yann ; Lin, Yichen |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 26.2006, 7, p. 787-800
|
Subject: | Wissensmanagement | Knowledge management | Dienstleistungsqualität | Service quality |
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