Enhancing organizational performance : a toolbox for self-assessment

Online-Ressource (xiv, 129 p)

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Contents; Foreword; Preface; How to use this guide; CHAPTER 1 - SHOULD YOU CONDUCT A SELF-ASSESSMENT?; CHAPTER 2 - PLANNING A SELF-ASSESSMENT; CHAPTER 3 - CONDUCTING A SELF-ASSESSMENT; CHAPTER 4 - DIAGNOSING THE PERFORMANCE OF YOUR ORGANIZATION; APPENDIX 1 - Tools for self-assessment; APPENDIX 2 - Tips for designing data-collection instruments; APPENDIX 3 - Sample questionnaires; APPENDIX 4 - Sample self-assessment exercises; The authors; Contacting us;

CoverContents -- Foreword -- Preface -- How to use this guide -- CHAPTER 1 8211; SHOULD YOU CONDUCT A SELF45;ASSESSMENT63; -- Why would you conduct a self45;assessment63; -- Some typical reasons for conducting a self45;assessment -- Are you ready63; -- Stop or go63; -- How long will it take63; -- Before you begin -- Who will use the results63; -- Stakholders -- Who should conduct the process63; -- Creating a team -- Who will do what63; -- What does your team have63; What does your team need63; -- Are there any other roles or responsibilities63; -- What39;s the best way to manage the process63; -- What issues may arise at preplanning63; -- Have you forgotten anything63; -- CHAPTER 2 8211; PLANNING A SELF45;ASSESSMENT -- What is the unit of analysis63; -- What are the main performance issues63; -- What are the right questions63; -- Three kinds of question -- Prioritizing your set of questions -- What are the indicators63; -- A few words of caution about indicators -- What are the best sources of data63; -- What methods will be used to collect data63; -- Have you forgotten anything63; -- CHAPTER 3 8211; CONDUCTING A SELF45;ASSESSMENT -- Planning for data collection -- Collecting the data -- Analyzing your data -- Data sources and triangulation -- Sorting the data -- Basis for judgment -- Communicating the results -- Communicating during the process -- Communicating after the process -- Hints for conveying results -- Writing a good report -- What issues may arise at this stage63; -- How will the results be used63; -- Why results get shelved -- CHAPTER 4 8211; DIAGNOSING THE PERFORMANCE OF YOUR ORGANIZATION -- A framework for assessing organizational performance -- Organizational performance -- Effectiveness -- Efficiency -- Relevance -- Financial viability -- External environment -- Administrative and legal environment -- Political environment -- Sociocultural environment -- Economic environment -- Technological environment -- Stakeholder environment -- Organizational motivation -- History -- Mission58; stated and perceived -- Culture -- Incentives -- Organizational capacity -- Strategic leadership -- Human resources -- Financial management -- Infrastructure -- Program management -- Organizational processes -- Interinstitutional linkages -- APPENDIX 1 8211; Tools for self45;assessment -- Tool 146; The five45;easy45;pieces model for a quick self45;assessment -- Tool 246; Stakeholder assessment -- Tool 346; Performance45;issues worksheet -- Tool 446; Culture audit -- Tool 546; Work breakdown -- Tool 646; Person8211;day analysis -- APPENDIX 2 8211; Tips for designing data45;collection instruments -- Tip 146; Group techniques -- Tip 246; Interviews -- Tip 346; Questionnaires -- Tip 446; Basis for judgment -- APPENDIX 3 8211; Sample questionnaires -- Sample 146; Staff questionnaire -- Sample 246; Donor questionnaire -- Sample 346; Cover letter for donor questionnaire -- APPENDIX 4 8211; Sample self45;assessment exercises -- Exercise A146; Who is XYZ63; What are the strengths and weaknesses of our internal environment63; -- Exercise A246; Our external context -- Exercise A346; Dreaming about the future -- Exercise A446; Beginning to bridge th.

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