Environmental, Social and Governance (ESG) metrics do not serve services customers : a missing link between sustainability metrics and customer perceptions of social innovation
Year of publication: |
2022
|
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Authors: | Aksoy, Lerzan ; Buoye, Alexander John ; Fors, Maja ; Keiningham, Timothy Lee ; Rosengren, Sara |
Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 33.2022, 4/5, p. 565-577
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Subject: | CSR | ESG | Social innovation | Social responsibility | Sustainability | Corporate Social Responsibility | Corporate social responsibility | Innovation | Nachhaltige Entwicklung | Sustainable development | Nachhaltigkeit | Konsumentenverhalten | Consumer behaviour |
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